Refund policy

Return & Refund Policy

At Kaci Cosmetics, we value your satisfaction and strive to provide quality products with care and consistency. Due to the nature of our cosmetic products and for sanitary reasons, we do not accept any returns or offer refunds once a purchase has been completed.

All sales are final.

Damaged or Defective Items

If your order arrives damaged or defective, we sincerely apologize for the inconvenience. We are happy to reissue your order under the following conditions:

• You must notify us within 48 hours of delivery by direct messaging us via Instagram with your order number and clear photos of the damaged item(s) and packaging.

• Once approved, we will send a replacement product.

• Customers are responsible for paying the shipping fee for reissued orders.

We appreciate your understanding as a small business, and we are committed to ensuring a smooth and fair experience for every customer.

Need Help?
For any concerns or questions, please contact us. We're always here to help!